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Duties and Expectations of Special Collections Workers

Customer Service Tips

While we may not be a profit-driven business, like those featured in this video, we do place a high value on doing our work well and creating a base of repeat customers. We want our patrons to have a positive experience the first time they utilize our services so that they will feel comfortable returning to us for help again and again in the future. 

Choose Your Attitude!

Enjoy this short video about Seattle's Pike Place Fish Market and their fun approach to providing customer service. I hope that you will be able to adopt their philosophy in a way that is natural for you (without throwing fish around the library).

 

https://www.youtube.com/watch?v=CXbYQPa9OVY