The heart of what we do in the Ed Tech Department and the Technology Help Desk is provide great customer service to patrons of all types - students, faculty, alumni, other library workers, researchers visiting from other colleges, potential donors, and even citizens of the city of Berea who are otherwise unaffiliated with the college. For that reason, I have included several videos on the second tab that offer tips and guidelines for providing superior customer service to any type of patron.
Helping patrons polish and produce their research (via printing, scanning, creating slideshows, etc.) is probably the most exciting part of our job, but it is not all that we do. For that reason, there is a tab dedicated to duties that you can complete during your down time at the Ed Tech Desk (of which there is a lot). Finally, our attendance policy is provided on the next-to-last tab. Please acquaint yourself with it. We are a public service desk, which means we are here to serve the public. We can only do that if we are present and available to help them. For that reason, we take attendance very seriously.
