Technology Help Desk Module 2: Duties and Expectations of Technology Help Desk Workers

ABSENCES

Labor students are responsible for working their contracted scheduled hours. 

Absence from assigned labor hours without prior notification by the student or permission from the supervisor shall be considered an unexcused absence.

To avoid an unexcused absence, plan ahead as much as you can.

1. Try to switch shifts with a colleague when possible.

2. When that is not possible, talk to with Amanda Peach about whether or not you can just have off anyway.

These two solutions will accommodate most situations most of the time and thus your missed shift will NOT be counted as an unexcused absence.

So, to avoid unexcused absences on your record, please abide by these rules:

1. When you need off, try to trade shifts with a co-worker when at all possible.
2. When no one can trade with you, let Amanda know you cannot make it in so that we are not caught off guard. Since we are a public service desk, someone needs to be at the desk. If it can't be you, we need enough warning be able to assign someone else to do it.

Unexcused absences that occur during the SUMMER term will be dealt with as follows:  A written notice will be given after the first unexcused absence and the second absence will be grounds for immediate dismissal.

In the fall and spring semesters you can accumulate 4 absences each semester. Summer is stricter because it is much shorter.

MAKING UP HOURS

Any hours missed from the scheduled hours, excused or unexcused, must be made up before the end of the term.  Preferably, hours missed will be made up within a week and certainly should be made up within a pay period. 

     *All make-up hours must be arranged and approved by Amanda Peach

SWITCHING SHIFTS

If you need to switch shifts with a peer for whatever reason, you must send an email to Amanda (peacha@berea.edu) detailing the specifics of the switch and "cc" the peer who agreed to the switch. You must still send an email to Amanda even if you have spoken with her in person regarding this because there needs to be a record of the arranged swap.

If you are running late (by more than 10 minutes) or calling off, you have a responsibility to let your peers know.
Here is what is expected of you in this circumstance:

1.  Call the Reference Desk at 859-985-3109 and let whomever answers know when you can be expected.

2. If no one answers at Reference, call Circulation at 859-985-3364 and let the worker who answers know and then ask them to please find someone in Reference whom they can tell.

Someone in the building should be aware of your situation so that those who are working can respond appropriately.

As long as you have made your colleagues aware of your lateness, the incident will not be held against you (unless it becomes a part of a persistent pattern of tardiness, that is). If you do not let someone know, however, and you are more than 10 minutes late, than it will be an unexcused absence.