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Technology Help Desk Module 2: Duties and Expectations of Technology Help Desk Workers

Tips for Great Person-to-Person Customer Service

While we may not be a profit-driven business, like those featured in this video, we do place a high value on doing our work well and creating a base of repeat customers. We want our patrons to have a positive experience the first time they utlize our services so that they will feel comfortable returning to us for help again and again in the future.

Choose Your Attitude!

Enjoy this short video about Seattle's Pike Place Fish Market and their fun approach to providing customer service. I do not expect that you will come to work and throw fish at people across the reference desk, of course, but I do hope that you will keep the FISH philosophy regarding customer service in mind and try to adopt it as much as you can in a way that is comfortable and natural for you.