This video will show you very briefly how to use the various functions of our telephone system. Remember to use customer service skills when speaking on the phone.
- When answering the telephone, here is what you should say:
"Circulation Desk, this is (use your name here). How may I help you?"
- If someone is wanting to renew a book or reserve a study room, you should ask:
"what is your B#?" AND "what is your name?"