Technical Services is located on the first floor (or basement) and is usually only open Monday through Friday, 8am - 5pm because it is not a public service point. Instead, Technical Services is where most of the behind-the-scenes action takes place in the library. This is the department responsible for:
purchasing new materials (books, DVDs, journals, CDs, office supplies, etc.) for the library
processing new materials once they arrive at the library; this includes giving these items barcodes, call number stickers for their spines, and catalog records so that they can be found when we or our patrons search for them in BANC
processing Interlibrary loan (or ILL) requests
repairing broken or damaged materials
paying the library's bills
There are a few reasons you would need to interact with Technical Services. These are:
If a student has experienced technical problems with their ILL request, you would want to contact Patty Tarter on the student's behalf and she will either tell you which steps the student should take next or she will ask you to bring the student downstairs to her
If you run out of office supplies on your shift (such as pens, paper, Kleenex, tape), you would want to visit Technical Services and ask Mary Beth to help you pick up what you need
If you come across a broken or damaged book or media item while shelving, you would want to fill out a repair request (which is kept at the Circulation desk), then check the item out to "Mending", and then finally take it downstairs to Mary Beth in Technical Services.
About the Technical Services Staff
Refer the patron to Patty Tarter when they have questions about
Fines or fees associated with their account
The return of items declared "lost"
Labor positions within Acquisitions
Refer the patron to Mary Beth Bonet when they have questions about