Circulation Module 1: An Introduction to Hutchins Library

Sienna Burgess, User Services Specialist and Labor Supervisor for the Circulation Desk

The bulk of what Circulation does is check things out to people. The following items can be checked out at the Circulation Desk:

• Circulating books, DVDs, and CDs: There are some items within the library that cannot be checked out, such as reference books, magazines, and items from Special Collections. All "Circulating" items, however, can be checked out at the Circulation Desk.
• Course reserve materials : These are materials which have been placed on hold by faculty and which students can check out to use within the library. They are usually only available for 2 hours at a time.
   
• Interlibrary loan materials : These are items which patrons have requested to borrow from other libraries because we do not own them ourselves. Patrons will receive an email when these arrive and then can pick them up at Circulation.
   
• Keys to Study Rooms : One of our most popular services. Rooms are available for 2 hour intervals. These can be checked out by both students AND faculty.
   
• Ethernet cords: These are very handy when the wifi crashes.
   
• Flashdrives (aka thumbdrives or jumpdrives): Students will need to borrow one if they wish to digitally scan documents at the printers and do not already have one with them.
   
• Headphones: These can be checked out for 2 hours at a time.
   
• External DVD players: Some students do not have DVD players built into their laptops. For those students, they can check out an external DVD player that connects to their laptop via USB port. We have some DVD players that can be checked out for 3 days and others that can be checked out for 2 hours.

Additional services provided by the Circulation Desk include:

• Customer service: Circulation is typically the first stop for many patrons on their visits to the library. As such, Circulation workers must be able to display excellent customer service skills. These include, but are not limited to: answering general questions about the library, helping patrons locate items, and directing patrons to the proper department for their needs.

Sienna Burgess is the Labor Supervisor for the Circulation area. She is also responsible for filing work orders, handling course reserves, as well as other specific administrative tasks.

Refer the patron to Sienna Burgess when they have questions about:

• available labor positions in Circulation
• overrides in the Voyager system (extended due dates, abnormalities with the patron record, etc.)
• course reserves
• information regarding the Building Manager program